Terms & Conditions

About Our Services

AgenCenter India provides business and creative services which may include:

• Amazon and marketplace account management
• Marketplace account launch and support
• Product listing support
• Primary and secondary product imaging
• A+ Content / EBC and brand-store creatives
• Product photography and videography
• Graphic design
• AI-assisted creative production
• Video advertising and social-media creatives
• Website development
• E-commerce website development
• Shopify development
• Digital marketing
• Marketplace listing analysis
• Listing Score assessments
• Consultation and related growth services

The exact services provided to a particular client will be determined by the applicable proposal, quotation, project scope or agreement.

Website Information

Information displayed on this website is provided for general informational and promotional purposes.

Descriptions of services, capabilities, case studies, statistics, portfolio examples and other website content should not be interpreted as an automatic offer, guarantee or commitment to provide identical services, results, timelines or commercial terms to every client.

A service engagement begins only after the relevant project terms are confirmed between AgenCenter India and the client.

Quotations, Scope and Deliverables

Project scope may be communicated through a quotation, proposal, email, work order, message, project-management system or separate agreement.

A confirmed project may specify:

• Services to be provided
• Number and type of deliverables
• Product or SKU quantities
• Creative sizes and formats
• Marketplace requirements
• Revision limits
• Project timelines
• Pricing and taxes
• Payment milestones
• Client dependencies
• Delivery method
• Other project-specific requirements

Where project-specific terms conflict with these general website Terms & Conditions, the specifically agreed project terms will apply to that engagement to the extent of the conflict.

Client Responsibilities

Clients are responsible for providing complete, accurate and timely information required for the project.

This may include:

• Product information
• Product photographs
• Brand assets
• Logos
• Product dimensions
• Claims and certifications
• Marketplace links
• Brand guidelines
• Product features
• Pricing or offer details
• Account permissions where separately required
• Feedback and approvals

Clients must ensure that information, claims and materials supplied to AgenCenter India are accurate and that they have the necessary rights or authorisation to use them.

Delays in providing required information, feedback, approvals or access may affect the project timeline.

Product Claims and Marketplace Compliance

Clients remain responsible for verifying product-specific claims, specifications, measurements, certifications, ingredients, warranties, regulatory statements and other factual information supplied for use in creatives or listings.

AgenCenter India may request supporting information before including claims in marketplace content.

Where information cannot be reasonably verified, we may recommend removing or modifying a claim.

Final responsibility for ensuring that a product, listing or advertisement complies with applicable marketplace policies, laws and product-specific regulations remains with the seller, brand or responsible business unless otherwise expressly agreed.

Marketplace and Third-Party Platforms

AgenCenter India works with businesses using third-party platforms that may include Amazon, Flipkart, Shopify, Google, Meta, social-media platforms and other marketplace or technology providers.

These platforms operate independently and may change their:

• Policies
• Algorithms
• Listing requirements
• Advertising systems
• Fees
• Account eligibility requirements
• Approval processes
• Search or ranking systems
• Technical features

AgenCenter India does not control such third-party platforms.

We therefore cannot guarantee marketplace approvals, rankings, sales, account reinstatement, advertising performance, search position or uninterrupted platform availability.

References to third-party brands or platforms on this website do not imply ownership of those trademarks by AgenCenter India.

Listing Score Check

The Listing Score Check and any related website audit, report or recommendation provided by AgenCenter India are intended as indicative assessments.

Scores may be generated by evaluating publicly available listing information and predefined assessment criteria.

The Listing Score:

• Is not Amazon's internal account score
• Is not an official marketplace performance metric
• Does not provide access to confidential marketplace data
• Does not guarantee ranking or sales improvement
• Should be treated as a diagnostic or optimisation aid

AI-Assisted Content and Creatives

AgenCenter India may use artificial intelligence and other digital tools as part of its internal creative, research, editing, automation or production workflows.

AI-assisted outputs may include:

• Creative concepts
• Product backgrounds
• Lifestyle compositions
• Image enhancements
• Copy suggestions
• Video elements
• Design variations
• Research assistance
• Workflow automation

Such technologies are used as production tools and do not remove the need for appropriate review.

Clients should review final deliverables and communicate any factual, brand, product or compliance corrections before publication.

Where exact product representation is essential, the client should provide suitable reference images, product photography and verified product information.

Creative Approval

Where client approval is requested, approval indicates that the client has reviewed the deliverable for matters including:

• Product appearance
• Product information
• Spelling
• Dimensions
• Claims
• Pricing
• Offers
• Brand guidelines
• Marketplace requirements
• Other supplied information

Changes requested after final approval may be treated as additional revisions or additional work depending on the agreed project scope.

Revisions and Change Requests

The number of revisions included in a project will depend on the applicable quotation or project agreement.

Requests that materially change the originally agreed scope may be treated as additional work.

Examples may include:

• New creative concepts after approval
• Additional SKUs
• New banner sizes
• New platform requirements
• Replacement of approved content
• Significant design-direction changes
• Additional videos or creatives
• Reworking content because of newly supplied product information

Any resulting additional charges or timelines should be communicated before the additional work proceeds.

Timelines

Estimated timelines are based on the project information available when the schedule is provided.

Timelines may be affected by factors such as:

• Client feedback
• Product information availability
• Asset availability
• Marketplace changes
• Approval delays
• Additional revision requests
• Changes in project scope
• Third-party platform issues
• Technical dependencies
• Events beyond reasonable control

Where a deadline is business-critical, it should be specifically agreed as part of the project scope.

Fees and Payments

Pricing, payment terms, taxes, advances, milestones and billing arrangements will be specified in the applicable quotation, invoice, proposal or service agreement.

Unless separately agreed, website content should not be interpreted as establishing a fixed price for a service.

Any additional work outside the agreed scope may be quoted separately.

Clients are responsible for reviewing the commercial terms before approving a project.

Cancellation and Refunds

Cancellation and refund eligibility will depend on the applicable quotation, service type, stage of completion and resources already committed to the project.

Where work has already commenced, payments relating to completed work, approved work, reserved resources or third-party costs may not necessarily be refundable.

Any project-specific cancellation or refund terms stated in a quotation, invoice or agreement will take precedence over this general section.

Intellectual Property

Unless otherwise agreed in writing, AgenCenter India retains ownership of its:

• Pre-existing intellectual property
• Internal methods
• Design systems
• Templates
• Processes
• Software
• Automation systems
• Tools
• Frameworks
• Know-how

Rights to final client-specific deliverables will be governed by the applicable project agreement and payment terms.

Third-party fonts, photographs, software, stock assets, plugins, templates or other licensed materials remain subject to their respective licence terms.

Client-Provided Materials

Clients retain responsibility for materials they supply to AgenCenter India.

By providing materials for a project, the client represents that they have the necessary rights or permission for AgenCenter India to use those materials for the agreed work.

AgenCenter India should not be responsible for third-party claims resulting solely from materials or instructions supplied by a client without appropriate rights or authorisation.

Portfolio and Case Studies

AgenCenter India may display authorised or otherwise lawfully usable project examples, creative samples or case studies to demonstrate its capabilities.

Confidential information should not knowingly be published as portfolio material.

Where a separate confidentiality agreement or portfolio restriction applies, those agreed restrictions will be respected.

Confidential Information

During a client engagement, either party may receive confidential business information.

Where information is clearly confidential or would reasonably be understood to be confidential, it should be used only for the purpose for which it was provided, subject to applicable agreements and legal obligations.

Performance and Business Results

AgenCenter India aims to provide professional services based on the agreed scope.

However, no representation on this website should be treated as a guarantee of:

• Sales
• Revenue
• Conversion rate
• Search ranking
• Marketplace ranking
• Advertising performance
• Business growth
• Account approval
• Account reinstatement
• Marketplace eligibility

Actual business results depend on numerous factors, including product quality, price, competition, advertising budgets, reviews, inventory, marketplace algorithms, consumer demand and client decisions.

Past project results or portfolio examples do not guarantee identical future outcomes.

Website Availability

We may update, modify, suspend or remove parts of the website when necessary.

We do not guarantee that every website feature will always be available without interruption or error.

We may also introduce, modify or discontinue website tools and features as our services develop.

Acceptable Use

You must not use this website to:

• Attempt unauthorised access to our systems
• Upload malicious software or code
• Abuse enquiry or application forms
• Impersonate another person or organisation
• Submit intentionally false information
• Interfere with website security
• Copy or misuse website materials in violation of applicable rights
• Use the website for unlawful purposes

We may restrict access where misuse, security threats or fraudulent activity are reasonably suspected.

Third-Party Links

The website may contain links to third-party websites, marketplaces, social networks or other online services.

Those services operate under their own terms and privacy policies.

AgenCenter India is not responsible for the availability, content or practices of third-party websites that we do not control.

Privacy

Personal information submitted through this website is handled in accordance with our Privacy Policy.

Limitation of Liability

To the maximum extent permitted by applicable law, AgenCenter India will not be liable for indirect, incidental, consequential or special losses arising solely from use of this website or from circumstances beyond the agreed scope of a client engagement.

Any liability connected with a paid engagement will also be subject to the limitations, responsibilities and remedies contained in the applicable project agreement.

Nothing in these Terms is intended to exclude liability that cannot lawfully be excluded.

Changes to These Terms

We may update these Terms & Conditions to reflect changes in:

• Our services
• Website functionality
• Business practices
• Technology
• Marketplace requirements
• Applicable legal obligations

The latest version will be published on this page with an updated Last Updated date.

Continued use of the website after an update will be subject to the version then published, to the extent permitted by applicable law.

Governing Law and Jurisdiction

These Terms & Conditions and use of this website will be governed by the applicable laws of India.

For project-specific disputes, any dispute-resolution or jurisdiction provision contained in the applicable service agreement, quotation or contract will apply.